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Providing professional development and local networking opportunities to enhance medical practice management in the North Georgia area since 1985!

HomeEvents"Customer Service Begins in HR: How HR Sets the Tone for the Service Culture"

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"Customer Service Begins in HR: How HR Sets the Tone for the Service Culture"

Thursday, May 9, 2019
"Customer Service Begins in HR: How HR Sets the Tone for the Service Culture"




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Human resources is an organization's first point of contact with applicants and new hires. HR sets the tone for how prospective employees view the company's culture. Organizations that wish to cultivate a culture of internal and external customer service must first examine the points of contact that take place between the HR department and applicants, new hires, and incumbent employees.

By making sure that the right messages are sent from the first point of contact with the HR department and beyond, it is possible to set the stage for cultivating a positive culture of internal customer service that will permeate every aspect of the organization, including how employees treat each other and the level of service they provide for external customers.

 

• How HR impacts internal customer service and sets the tone for external service

• Key points of contact for customer service between HR and employees or applicants

• Principles of effective customer service applied to the HR/internal customer relationship

• Keys to cultivating a customer-focused culture, beginning with the HR function

• Checklist for effective internal customer service for HR professionals/practice managers

• Characteristics of effective internal customer service – how do you rate?

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When:
Thursday, May 9, 2019, 11:30 AM until 1:00 PM
Where:
Dalton Golf & Country Club
www.daltongcc.org
333 Country Club Way
Dalton, GA  30721
Contact:
Lauren Owens
706-270-1920
Category:
NGMGMA Monthly Meetings
Registration is required
Payment In Advance Only
Registration cancellations will be accepted until May 7, 2019 at 12:01 AM
Cancellation Policy:
Your cancellation request must be made in writing and received by NGMGMA no later than 12 noon on Tuesday prior to the event by e-mail (ngmmadalton@gmail.com). Replacement registrants are welcome. Refunds will only be given in cases where the above guidelines are followed. If you do not attend the event and do not cancel your registration or submit a replacement, you will be billed after the meeting.

No Show Fees are:
Members = $15
Guests = applicable guest fee if not paid in advance.
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